Grievances

When issues arise, ERS commits  to understanding the root cause and working diligently towards resolving them. Each grievance provides ERS with the opportunity to improve the Standard, Methodology documents and/or operations.

To file complaints, alerts, or any grievances related to non-conformities, Stakeholders may reach out to ERS via email at grievance@ers.org.

All claims must be supported by evidence and include the date and time of their occurrence, a detailed description, and their consequences (if any).

Stakeholders can air grievances regarding:

• the Programme;
• a project;
• potential suspicious activities.
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The grievance mechanism is solely dedicated to receiving claims. ERS must acknowledge reception of the grievance within 48h.

The identity of the complainant submitter cannot, under any circumstances, be disclosed publicly or to any other party external to ERS grievance resolution team unless explicitly authorised by the complainant.

For more information, please refer to the grievance mechanism section of the Programme.